Pravni dokument
Splošni pogoji poslovanja
V Transport d.o.o. · Zadnja posodobitev: junij 2026
1. Splošne določbe
Ti splošni pogoji poslovanja urejajo razmerje med izvajalcem storitev V Transport d.o.o. (v nadaljevanju: izvajalec), ki nastopa pod blagovno znamko MoveCity, in stranko, ki naroči storitev selitve ali odvoza.
Izvajalec: V Transport d.o.o., Nazarje, Slovenija · info@movecity.co · +386 51 327 301
2. Storitve
Izvajalec opravlja naslednje storitve:
- Selitev — prevoz pohištva in predmetov med naslovi v Sloveniji
- Odvoz — odvoz in ustrezna odstranitev pohištva, odpadkov in ostale vsebine
- Pomožne storitve — razstavljanje in sestavljanje pohištva, foliranje, zaščita predmetov (po dogovoru)
Storitve se opravljajo v skladu z naročilom, ki ga stranka potrdi ustno ali pisno (e-pošta, obrazec na spletni strani).
3. Cene in plačilo
Cene so urne in se obračunajo glede na izbrani paket. Minimalno zaračunani čas sta 2 uri. Vsaka začeta ura se zaračuna v celoti.
- Mini selitev: 55 €/h, min. 2 uri
- Home Move: 75 €/h, min. 2 uri
- Full Service: cena po dogovoru
Pribitek za vikend (sobota, nedelja): +20 %. Pribitek za ekspresno storitev (isti dan ali naslednji dan): +25 %.
Plačilo se opravi po opravljeni storitvi — gotovina ali bančno nakazilo. Predplačilo ni obvezno in se ne zahteva.
Izračuni na spletni strani so informativni (±25 %) in ne predstavljajo zavezujoče ponudbe. Točna cena se določi po ogledu ali po izvedbi storitve.
4. Rezervacija in odpoved
Termin se rezervira po pisni ali ustni potrditvi. Priporočamo rezervacijo vsaj 3–5 dni vnaprej, v konicah sezone (junij, september) pa vsaj 7 dni.
Odpoved ali sprememba termina je brezplačna do 48 ur pred dogovorjenim terminom.
5. Odgovornost za škodo
Izvajalec ravna s predmeti skrbno in jih po potrebi zaščiti z blaginjami ali folijo. Za škodo, nastalo med prevozom zaradi malomarnosti izvajalca, izvajalec odgovarja do vrednosti predmeta.
Izvajalec ne odgovarja za:
- predmete, ki niso bili ustrezno zapakirani ali označeni s strani stranke
- predmete posebne vrednosti (umetnine, trezorji, elektronika), ki niso bili posebej dogovorjeni
- škodo, nastalo zaradi neustreznega dostopa (ozki hodniki, brez dvigala, parkiranje)
- naravne nesreče, prometne nesreče ali višjo silo
Za posebne ali zahtevne predmete (piano, trezor, skulpture, fitnes oprema) je potreben predhodni dogovor in morebitna posebna cena.
6. Obveznosti stranke
Stranka se zavezuje, da bo:
- zagotovila točne podatke o naslovu, dostopnosti in obsegu selitve
- pred prihodom ekipe zaprla in zalepila škatle ter sprostila prehode
- obvestila o posebnih zahtevah (dvigalo, parkirišče, etažna lastnina)
- bila prisotna ali imenovala pooblaščeno osebo ob prihodu ekipe
7. Delovni čas
Storitve opravljamo vsak dan v tednu, vključno z vikendi in prazniki. Dosegljivi smo po telefonu pon–sob, 8:00–20:00.
8. Reševanje sporov
V primeru spora se stranke in izvajalec zavezujeta k iskanju rešitve sporazumno. V kolikor sporazum ni mogoč, je pristojno sodišče v Republiki Sloveniji. Uporablja se slovensko pravo.
Za zunajsodno reševanje sporov se stranka lahko obrne na Evropsko platformo za spletno reševanje sporov: ec.europa.eu/consumers/odr.
9. Spremembe pogojev
Izvajalec si pridržuje pravico do spremembe splošnih pogojev. Veljavna različica je vedno dostopna na spletni strani movecity.co. Za storitve, naročene pred spremembo, veljajo pogoji, ki so bili v veljavi ob naročilu.
Kontakt
Za vsa vprašanja v zvezi s splošnimi pogoji nas kontaktirajte:
info@movecity.co · +386 51 327 301
Legal document
General Terms & Conditions
V Transport d.o.o. · Last updated: June 2026
1. General Provisions
These General Terms and Conditions govern the relationship between the service provider V Transport d.o.o. (hereinafter: the provider), operating under the brand name MoveCity, and the customer placing an order for moving or removal services.
Provider: V Transport d.o.o., Nazarje, Slovenia · info@movecity.co · +386 51 327 301
2. Services
The provider offers the following services:
- Moving — transportation of furniture and belongings between addresses within Slovenia
- Removal — collection and proper disposal of furniture, waste, and other items
- Additional services — assembly and disassembly of furniture, wrapping, item protection (by arrangement)
Services are carried out in accordance with the order confirmed verbally or in writing (email, online form).
3. Pricing and Payment
Prices are hourly and depend on the chosen package. The minimum billable time is 2 hours. Each started hour is charged in full.
- Mini Move: €55/h, min. 2 hours
- Home Move: €75/h, min. 2 hours
- Full Service: price by arrangement
Weekend surcharge (Saturday, Sunday): +20%. Express service surcharge (same day or next day): +25%.
Payment is due after the service is completed — cash or bank transfer. No prepayment is required.
Price estimates on the website are indicative (±25%) and do not constitute a binding offer. The final price is confirmed after assessment or upon completion of the service.
4. Booking and Cancellation
A booking is confirmed upon verbal or written confirmation. We recommend booking at least 3–5 days in advance, and at least 7 days during peak season (June, September).
Cancellation or rescheduling is free of charge up to 48 hours before the scheduled appointment.
5. Liability for Damage
The provider handles all items with care and protects them with blankets or wrapping as needed. For damage caused during transport due to the provider's negligence, the provider is liable up to the value of the item.
The provider is not liable for:
- items that were not properly packed or labelled by the customer
- items of special value (artwork, safes, electronics) not specifically agreed upon in advance
- damage caused by inadequate access (narrow hallways, no lift, parking restrictions)
- natural disasters, traffic accidents, or force majeure
Special or complex items (piano, safe, sculptures, gym equipment) require prior arrangement and may incur additional charges.
6. Customer Obligations
The customer agrees to:
- provide accurate information about the address, accessibility, and scope of the move
- close and seal all boxes and clear passageways before the team arrives
- inform the provider of any special requirements (lift, parking, shared ownership)
- be present or designate an authorised person upon the team's arrival
7. Working Hours
We operate every day of the week, including weekends and public holidays. We are available by phone Mon–Sat, 8:00–20:00.
8. Dispute Resolution
In the event of a dispute, both parties commit to seeking an amicable resolution. If no agreement is reached, the competent court is in the Republic of Slovenia. Slovenian law applies.
For out-of-court dispute resolution, the customer may contact the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr.
9. Changes to Terms
The provider reserves the right to amend these Terms and Conditions. The current version is always available at movecity.co. Services ordered before any amendment are governed by the terms in effect at the time of booking.
Contact
For any questions regarding these Terms and Conditions, please contact us:
info@movecity.co · +386 51 327 301